The LOT Polish Airlines refund policy depends mainly on your ticket fare, cancellation timing, booking channel, and whether the flight was cancelled by you or by the airline. In general, refundable tickets can be refunded according to their fare conditions, while non-refundable fares may have limited or no voluntary refund options. LOT also offers a 24-hour cancellation option for qualifying tickets purchased directly through LOT.com or the LOT Contact Center.
If you need help understanding your booking or refund options, you can call +1-833-923-5122 for travel assistance.
What Is the LOT Polish Airlines Refund Policy?
LOT Polish Airlines refund policy determines whether you can receive money back after cancelling a ticket and how much may be refunded. The exact refund depends on the fare conditions attached to your ticket.
LOT states that some tickets are non-refundable, while other fares may allow cancellation with a fee or deduction. The applicable fare conditions can be checked through Manage My Booking.
Your refund eligibility can depend on:
Type of fare purchased
Route and itinerary
Whether the ticket is refundable
Whether the flight was cancelled
Whether you have already used part of the ticket
Where you purchased the ticket
Whether the cancellation occurred before departure
Applicable fare cancellation conditions
This means there is no single refund amount that applies to every LOT Polish Airlines ticket.
Can I Cancel a LOT Polish Airlines Ticket Within 24 Hours?
Yes. Eligible passengers can cancel a LOT ticket within 24 hours of purchase and receive a full refund, even if the fare is normally non-refundable.
LOT's current 24-hour risk-free cancellation rules state that the ticket must generally be an individual ticket purchased through LOT.com or the LOT Contact Center, the ticket number must begin with 080-, the cancellation must be declared within 24 hours of ticket issuance, and at least 24 hours must remain before the scheduled departure of the first flight.
The 24-hour procedure does not apply to tickets that have already been exchanged. If the ticket was purchased through a travel agency or another third-party seller, LOT says you should contact the original ticket issuer.
If you want to check whether your ticket qualifies, you can call +1-833-923-5122 for assistance with understanding your travel options.
Is LOT Polish Airlines Refundable?
Some LOT Polish Airlines tickets are refundable, while others are not.
LOT explains that the fare selected at the time of purchase determines important conditions, including whether the ticket can be refunded and whether a cancellation fee applies. A cancellation fee can apply to refundable tickets depending on the fare and route.
For example, a refundable fare may allow you to cancel your journey while deducting an applicable cancellation fee. A non-refundable fare may not provide a voluntary refund after the applicable 24-hour period.
Therefore, passengers should check their specific fare conditions rather than assuming that every LOT ticket has the same refund rules.
How Do I Request a LOT Polish Airlines Refund?
You can generally request a refund through the Manage My Booking section when your reservation is eligible.
Steps to request a LOT refund
Visit the LOT Polish Airlines website.
Open Manage My Booking.
Enter your booking reference and passenger information.
Review your ticket and fare conditions.
Check whether the ticket is eligible for a refund.
Submit the applicable refund request.
Review the refund information before confirming.
Keep your confirmation or refund-request details.
LOT also states that passengers may use its refund form or contact the LOT Contact Center in applicable situations.
If your ticket was purchased from a travel agency, LOT says you should contact the agency or ticket issuer for the refund.
How Long Does a LOT Polish Airlines Refund Take?
The refund processing time depends on the payment method and how the ticket was purchased.
LOT's electronic-ticket purchase conditions state that, depending on the payment method, the refund may be sent to the passenger's bank account or original credit-card account within 28 days from LOT's receipt of the returned electronic ticket.
For qualifying 24-hour cancellations, LOT currently states that the refund will be processed within 7 days.
These are processing timelines, so the time for the money to actually appear in a bank or card account can also depend on the financial institution.
Does LOT Charge a Refund or Cancellation Fee?
A cancellation or refund fee may apply depending on your fare and route.
LOT explains that a cancellation fee is associated with certain refundable tickets and can vary according to the selected fare and itinerary. If part of the journey has already been used, additional deductions may apply for the portion of the route already travelled.
This is why checking the fare conditions before cancelling is important.
Do not assume that a refundable ticket means you will automatically receive 100% of the original purchase price.
What Happens If LOT Polish Airlines Cancels My Flight?
The situation is different when the airline cancels the flight rather than the passenger voluntarily cancelling the ticket.
LOT provides specific options for flights that have been cancelled or significantly disrupted. Its passenger conditions also address rights arising from flight cancellation, long delays, or denied boarding under applicable passenger-rights regulations.
Depending on the circumstances, passengers may have options involving:
Rebooking
Ticket changes
Refunds
Assistance during disruption
Potential passenger-rights claims where applicable
The exact options depend on the circumstances of the disruption and the applicable law.
If your LOT flight was cancelled and you are unsure whether you should request a refund or rebooking, +1-833-923-5122 can be used for travel-related assistance. Read More.
Can I Get a Refund If I Bought My LOT Ticket Through an Agency?
Usually, you should contact the agency or original ticket issuer when the ticket was purchased through a travel agency or another intermediary.
LOT specifically states that passengers who purchased tickets through an agency should contact the agency for the refund.
This is important because the seller that issued the ticket may need to process the refund.
Before contacting the agency, keep your:
Booking reference
Ticket number
Passenger name
Payment confirmation
Flight details
Cancellation information
available.
For help understanding the refund process before contacting the seller, you can call +1-833-923-5122.
What Happens If I Don't Show Up for My LOT Flight?
A no-show can significantly restrict refund eligibility.
LOT's published information states that if a passenger does not notify the airline about a change in plans and fails to travel, refund conditions can be very limited, and for many fares a refund may not be possible.
If you already know that you cannot travel, it is generally important to review the ticket conditions and cancellation options before the scheduled departure rather than simply missing the flight.
Can I Get a Refund for an Unused LOT Ticket?
Potentially, yes, but the answer depends on the fare conditions.
LOT states that an electronic ticket purchased through its website can be refunded when the applicable fare permits a refund and the ticket is refunded before the departure date specified in the ticket.
For a refundable fare, the applicable cancellation deduction may be taken from the refund.
For a non-refundable fare, the fare itself may not be refundable, although other amounts may be treated differently depending on the ticket conditions and applicable rules.
Does LOT Refund the Difference If a New Ticket Is Cheaper?
LOT states that if you change to a cheaper flight, you generally cannot exchange the more expensive ticket for the cheaper one and receive the price difference as a refund.
According to LOT's published change and cancellation information, when the new selected fare is cheaper, the ticket remains at the original price under the applicable fare conditions. If the new fare is more expensive, an additional amount may be required.
This is an important distinction between changing a booking and cancelling a ticket for a refund.
LOT Polish Airlines Refund Policy: Quick Answers
Can I cancel a LOT ticket within 24 hours?
Yes, qualifying tickets purchased directly through LOT.com or the LOT Contact Center can be cancelled within 24 hours for a full refund, subject to LOT's stated conditions.
Are all LOT Polish Airlines tickets refundable?
No. Refundability depends on the fare conditions. Some fares are non-refundable, while others may permit refunds with applicable deductions.
How do I request a LOT refund?
Use Manage My Booking when the option is available, or use the applicable LOT refund form or Contact Center. Agency-issued tickets should generally be handled through the original seller.
How long does a LOT refund take?
For qualifying 24-hour cancellations, LOT says the refund will be processed within 7 days. Its electronic-ticket conditions state that other refunds may be sent within 28 days from receipt of the returned electronic ticket, depending on the payment method.
Can I get a refund if LOT cancels my flight?
A cancelled flight can create different refund and rebooking rights from a voluntary cancellation. The available options depend on the circumstances and applicable passenger-rights rules.
What if I bought my LOT ticket through a travel agency?
Contact the agency or ticket issuer directly because LOT states that agency-purchased tickets should be handled through the seller.
Final Takeaway
The LOT Polish Airlines refund policy is primarily determined by your ticket's fare conditions. A refundable fare may allow cancellation with a fee or deduction, while a non-refundable fare may restrict voluntary refunds. However, LOT currently provides a specific 24-hour risk-free cancellation procedure for qualifying direct purchases, allowing a full refund when all stated conditions are met.
Before cancelling, check Manage My Booking and review the fare conditions attached to your ticket. If your flight was cancelled by LOT, review the separate options for cancelled or disrupted flights instead of treating it like a normal voluntary cancellation.
For travel-related assistance with understanding your refund options, you can call +1-833-923-5122.
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